How can you scope a project without a long discovery phase?
Because the scoping call is narrow on purpose. We are not trying to learn your whole business — only which decisions are open, who approves them, and what has to be true by your deadline. If the answers are too unclear to scope honestly, we say that and suggest a two-week sprint to settle the biggest unknown first.
Do you work alongside an in-house team or replace one?
Alongside. Most of our build blocks run with an in-house designer or marketer as the counterpart, and the handover is written for them. If you have no internal owner yet, tell us in the brief — we will scope more documentation and a longer walkthrough rather than pretend the gap is not there.
What do you need from us before a block starts?
One named decision-maker, three days of feedback turnaround, and access to whatever you already record — sales calls, support threads, past research. You do not need a written brief. If you have one we will read it, but we will still run our own field read.
Who owns the files, and what happens with fonts?
You own everything we make for you, outright, from handover. Working files go with the final exports rather than staying in our accounts. Typeface licences are bought in your name and sized to your actual use, so you are never renting your own brand from us.
Can you work inside a brand we are not allowed to change?
Yes, and it is a common starting point. We treat the inherited system as a constraint and spend the block on what is still open — structure, hierarchy, photography, page design. Where a rule actively works against you, we will show the conflict and leave the decision with the people who own it.
How do revisions work inside a block?
Two rounds of changes are included at every weekly review and they are expected, not a penalty. A round means consolidated feedback from your side, once. Requests that change the agreed direction become a separate scoped block, priced before anything is redrawn.
What happens if our timeline moves after we have started?
If it moves earlier, we tell you which parts of the scope can realistically land and which should be dropped rather than rushed. If it moves later, we pause at the end of the current weekly block and restart from the next available slot, with the work handed over in a usable state in the meantime.
Do you take on projects outside the four lanes?
Occasionally, when the work sits close to one of them — packaging, exhibition graphics, a document system. Motion, photography and film we refer out to people we have worked with, and we say so on the first call rather than learning on your budget.